Delivery And Returns
Our Delivery, Refund and Returns Policy was last updated on 13/05/2025
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to The Sweet Shop.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the Website.
“Website” refers to The Sweet Shop website, accessible from https://www.thesweetshopkirkbylonsdale.co.uk/
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at The Sweet Shop.
The following terms and conditions constitute our Delivery, Refund and Returns Policy.
Domestic Shipping Policy
Shipment processing times
When your order has been placed we will email you with an order confirmation. We aim to ship your order within 24 hours of being placed.
Packaging
All goods are packed in card boxes. We don’t require someone to be at home to receive them.
Shipping rates & delivery estimates
Shipping charges are £4.99 and will be added to your invoice. Please note deliveries are restricted to UK mainland only.
Occasionally delivery delays can occur which are outside of our control.
Once your order has been processed you will receive a confirmation of despatch email with your tracking information included.
Delivery method: Royal Mail First Class 24 Hour Tracked Delivery cost: £4.99 Estimated delivery time: 1-2 working days
International Shipping Policy
Presently we are not able to offer International Shipping.
General Delivery Conditions
Shipment confirmation & order tracking
You will receive a delivery confirmation email once your Order has shipped.
Customs, Duties and Taxes
The Sweet Shop is not responsible for any customs and/or taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of You, as the customer.
Damages
The Sweet Shop is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim and take photos where possible.
If you are not entirely satisfied with your purchase, we can assist you.
To initiate the return, refund, or exchange process, please follow the steps below.
What products cannot be returned?
We cannot accept product returns on sale items, or other discounted products.
Returns
You have 14 calendar days to return your purchase from the date of transaction.
For a return to be eligible, the item must be in its original condition, including all packaging and with the tag intact. A receipt or proof of purchase is also required.
We cannot accept returns without the original packaging or proof of purchase.
Refunds
Upon returning the item, our staff will inspect it to determine if it meets the conditions for a return and refund. Once received, we will notify you of the status of the inspection.
If the item is approved for return, we will initiate the refund process. A refund will be credited to the original credit card/payment method used for the purchase.
Your account will be credited within 10 days.
Exchanges
If you wish to exchange your item, the amount of the original purchase can be applied to another product or store credit.
If the exchanged item is of greater value, you will need to pay the difference. If the exchanged item is of lesser value, the difference will be credited to your account.
Shipping
You are responsible for paying the shipping costs of all returns. These shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total refund amount.
Contact Us
To contact The Sweet Shop directly, you can reach us at 015242 71570 or visit our website www.thesweetshopkirkbylonsdale.co.uk. For in person assistance, please visit us at:
5 Market Square, Kirkby Lonsdale, Carnforth LA6 2AN.